Return Policy

If you have an issue or concern with an order you have received, contact our Customer Service Department at 787-275-3600.

When you call, please have your invoice ready, along with the style number, colour and quantity you want to discuss. If you would like to make use of our Online Returns feature, learn how here, and access the return feature from your Order History page under ‘My Account’.

Please review our terms before you reach out:

  • We do not process returns on printed, washed or decorated merchandise.
  • You must return defective merchandise to us with a piece of tape indicating the flaw’s location.
  • We do not accept returns on discontinued items or merchandise that is more than 30 days old.
  • You must make all claims for shortages or damages within 72 hours of receiving the merchandise.
  • Without a valid return authorization number, our warehouse will not accept returns.
  • Please include a copy of your invoice to ensure we can issue you a proper credit within two weeks.
  • All returned or refused shipments are subject to a 15% restocking charge in addition to both outbound and return freight costs. We do not provide cash refunds.
  • If we did not process your order accurately, we’ll cover the original freight and send a return label for the incorrect merchandise.
  • Please note that products that are considered non-returnable are noted as such on their respective product page, the inventory quantity will be underlined in orange. These products include but are not limited to: closeout items, face covers, items received directly from the vendor, items that receive a sample discount, etc.
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