Frequently Asked Questions

It's easy! To set up an account, you'll need your SURI Business Registration document. Then, you can register online, or reach out to one of our helpful customer service reps at 787-275-3600

It's easy! You can login from any page of our site via the login and password fields in the upper right-hand corner. Tip: You need to be logged in to en-pr.ssactivewear.com to view pricing or to place an order.

You can reset your password by clicking on "Login" on the top right-hand corner of the website. A "Forget Password" option will be listed under the sign-in screen. You can also navigate to "Resources" and select the "Help Center" where you'll find "Forgot Password." Enter your email address and hit "Submit." Shortly after submitting your request, you'll receive an email containing a 6 digit verification code. Click on the link to enter the Verification code and reset your password. Now you can reset your password. You can also change your password on your "My Account" page.

If you don't get an email within 10 minutes of sending your request, first check that you're indeed receiving emails. Also, look in your spam or junk folders for email. If you still haven't received your temporary password email, call us at (787)-275-3600

Simply click the "Sign Out" button in our site's top navigation bar.

You'll receive one price regardless of your order size. That way, we can give you the lowest price, and you won't need to worry about minimums. You'll be charged the prices that are in effect at the time we ship your merchandise. Note: Prices are subject to change without notice.

Nope! We have no minimum piece requirements. You'll receive our case price, regardless of the quantity you order. You'll be charged the prices that are in effect at the time we ship your merchandise. Note: Prices are subject to change without notice.

Yes, you can! It's easy: Just check the "Ship Blind" button on our checkout page before completing your order.

Yes. Below are the four convenient ways you can pay for your order:

eCheck: We accept electronic check or ACH payments from all major issuing banks. Please enter your routing and account number at checkout with the option to securely save your banking information for future orders. We apply a cash discount when you pay by electronic check or ACH.

Credit/Debit and Prepaid Cards: S&S accepts American Express, Discover, Visa and MasterCard (please ask your sales representative for details). Credit/Debit Card Pricing is applied when you pay with a credit, debit or prepaid card. Credit/Debit Card Pricing does not reflect a cash discount. We'll keep your card information on file with your permission.

Net Terms: Open terms are granted to customers with excellent credit references. Financial statements may also be required. Open terms are net from date of invoice and are payable in full via check, electronic check or ACH when due. Cash Pricing will be displayed when open terms are selected as the payment method, but if you pay an open terms invoice with a credit, debit or prepaid card, Credit/Debit Card Pricing will be applied. A finance charge of 1.5% per month (18% per annum) will be charged on balances beyond established terms. We reserve the right to revoke credit terms.

If you have any questions regarding payment terms, contact our credit department at (787) 275-3600 or email at [email protected].

Yes. On ssactivewear's main navigation bar drop-down under "Resources" and "My Account," click on "Pay Invoices." You can easily pay outstanding invoices via ACH or credit, debit or prepaid card. If you use a credit, debit or prepaid card, we adjust the amount due to reflect Credit/Debit Card Pricing.

AutoPay is a convenient way to automate your invoice payments. When enrolled, your saved payment method will be automatically charged each week for the total amount of all invoices with due dates through Thursday of the selected week. You'll receive a confirmation email each time a payment is processed.
You can enroll or unenroll in AutoPay at any time from either the Payment Methods page or the Pay Invoices page in your account. To make changes to your payment method, you'll need to unenroll your current AutoPay enrollment and re-enroll with the updated details.

Yes. You can schedule a payment using your saved payment methods for added flexibility and control. Scheduled payments allow you to choose a future date—up to 60 days in advance—to pay your outstanding invoices.
You'll receive confirmation emails when a payment is scheduled, modified, canceled, or successfully processed. This feature helps you manage cash flow while ensuring timely payments. To schedule a payment, visit the Pay Invoices page. All invoices selected for a Scheduled Payment will show as “Scheduled” on your Account Statement.

We'll get your order to you as quickly as possible! If you place your order before 2:00 p.m. local time, we'll ship your order that same day. Tip: Check out the shipping transit time by reviewing the order grid while you're placing your order.

We appreciate your need to receive your items in a more expedited manner and are pleased to offer expedited shipping through UPS ground shipping, NDA (Next Day Air), and 2DA (2 Day Air) for your convenience.

Recognizing your need for variety and convenience, we have expanded our services to include drop shipping options from our Pompano Beach, FL and McDonough, GA locations directly to Puerto Rico. This provides access to an extensive range of products (over 40 new brands) not previously stocked on the island.

When searching for a brand or style, the shipping option: S&S Pompano Beach (DS) or S&S McDonough (DS) will display in your order grid. Simply enter the quantity you'd like to order and enjoy a more diverse and satisfying shopping experience.

Yes, but don't delay! After you've placed a web order, you have a 10-minute window to either cancel or edit your order. Navigate to "Resources" and "My Account," and click on "Order History." There, you can select the option to cancel your order. If you choose to edit an order, you would have to cancel it first and have the option to place the items back into your cart. Then, you can edit quantities or add more items before placing your order again. You can also access the page to cancel/edit your order through the order confirmation email you've been sent once placing the order.

An AVS (Address Verification System) mismatch occurs when the billing information entered into the checkout form does not match the information on file with the bank for that card. Although your bank has confirmed that you have sufficient funds, our system has chosen not to take them. This is done to prevent fraudulent orders.
When you submit an order, the bank places an authorization hold for the charge amount on your account. In the event of an AVS mismatch, this authorization will NOT be captured by our system, and the PENDING charge you see on your online banking will disappear in 1-3 days.

How do I fix it?
To avoid AVS mismatch errors at checkout, please make sure to enter your billing information exactly as it appears on your bank billing statement.
I'm sure it's correct, what now?
If you're 100% sure the billing information is correct, your bank may be declining the transaction because it's being routed through one of our international merchant processors. You'll have to call your bank and let them know this is a legitimate transaction before trying again.

You can reserve out-of-stock items through our Customer Service team—ensuring you're first in line when inventory is replenished.

Here's how it works:

• Contact our customer service team to reserve out-of-stock items via chat, phone, or email.
  • Phone: (787) 275-3600
  • Email: [email protected]
• When inventory becomes available, you'll get an email prompting you to complete your order.
• Go to My Account > Inventory Reservation and select the Ready Reservation to add items to your cart and checkout.
• You'll have 2 business days to complete the order before the reservation is canceled
• Bonus: Reserved inventory ships free!

"Country of Origin" refers to the country where a product is manufactured. To view this information, visit any product page and click on the "Country of Origin" link located beneath the product photos. Please note: Country of Origin information is subject to change at any time.