Frequently Asked Questions

If you have any additional questions, please contact one of our customer service reps via our help center .

How do I set up an account with S&S Puerto Rico?

It’s easy! To set up an account, you’ll need your SURI Business Registration document. Then, you can register online, or reach out to one of our helpful customer service reps at 787-275-3600

What kind of pricing does S&S Puerto Rico offer?

You’ll receive one price regardless of your order size. That way, we can give you the lowest price, and you won’t need to worry about minimums. You’ll be charged the prices that are in effect at the time we ship your merchandise. Note: Prices are subject to change without notice.

Does S&S have a minimum purchase requirement to receive case pricing?

Nope! We have no minimum piece requirements. You’ll receive our case price, regardless of the quantity you order. You’ll be charged the prices that are in effect at the time we ship your merchandise. Note: Prices are subject to change without notice.

Does S&S Puerto Rico offer terms?

Yes. Below are the four convenient ways you can pay for your order:

Net Terms We grant open terms to customers with excellent credit references. (We may require financial statements.) Open terms are net from the invoice date. A finance charge of 1% per month (12% per annum) will be charged on balances beyond established terms. We reserve the right to revoke credit terms at any time. Please forward check remit instructions to: [email protected]

Credit Cards We accept Visa, MasterCard, American Express and Discover. A convenience fee is applied when you pay with a credit card. Prices displayed reflect the cash discount. We’ll keep your credit card information on file with your permission.

ACH / eCheck We accept electronic check or ACH payments from all major issuing banks. Please enter your routing and account number at checkout with the option to securely save your banking information for future orders.

ATH Movil We accept ATH Movil payments. Please choose Cash In Advance when placing your order and send payment via ATH Movil. Once we have received the confirmation from ATH Movil, we will release the order for processing.

Can I pay my invoices online?

Yes. On ssactivewear’s main navigation bar drop-down under “Resources” and “My Account,” click on “Pay Invoices.” You can easily pay outstanding invoices via ACH or credit card. If you use a credit card, we apply a small convenience fee.

How fast will my S&S order get to me?

We’ll get your order to you as quickly as possible! If you place your order before 2:00 p.m. local time, we’ll ship your order that same day. Tip: Check out the shipping transit time by reviewing the order grid while you’re placing your order.

Can I make changes or cancel my order?

Yes, but don’t delay! After you’ve placed a web order, you have a 10-minute window to either cancel or edit your order. Navigate to “Resources” and “My Account,” and click on “Order History.” There, you can select the option to cancel your order. If you choose to edit an order, you would have to cancel it first and have the option to place the items back into your cart. Then, you can edit quantities or add more items before placing your order again. You can also access the page to cancel/edit your order through the order confirmation email you've been sent once placing the order.

How do I log in to en-pr.ssactivewear.com?

It’s easy! You can login from any page of our site via the login and password fields in the upper right-hand corner. Tip: You need to be logged in to en-pr.ssactivewear.com to view pricing or to place an order.

How do I log out of en-pr.ssactivewear.com?

Simply click the “Sign Out” button in our site’s top navigation bar.

What should I do if I forget my password?

You can reset your password by clicking on “Login” on the top right-hand corner of the website. A “Forget Password” option will be listed under the sign-in screen. You can also navigate to “Resources” and select the “Help Center” where you’ll find “Forgot Password.” Enter your email address and hit “Submit.” Shortly after submitting your request, you’ll receive an email containing a 6 digit verification code. Click on the link to enter the Verification code and reset your password. Now you can reset your password. You can also change your password on your “My Account” page.

What if I do not receive an email containing my temporary password?

If you don’t get an email within 10 minutes of sending your request, first check that you’re indeed receiving emails. Also, look in your spam or junk folders for email. If you still haven’t received your temporary password email, call us at (787)-275-3600

When I’m ordering online, can I blind ship to my customers?

Yes, you can! It’s easy: Just check the “Ship Blind” button on our checkout page before completing your order.

Why am I getting an "AVS Mismatch Error" and how to I fix it?

An AVS (Address Verification System) mismatch occurs when the billing information entered into the checkout form does not match the information on file with the bank for that card. Although your bank has confirmed that you have sufficient funds, our system has chosen not to take them. This is done to prevent fraudulent orders.

time you submit an order, the bank places an authorization hold for the charge amount on your account. In the event of an AVS mismatch, this authorization will NOT be captured by our system, and the PENDING charge you see on your online banking will disappear in 1-3 days.

How do I fix it?
To avoid AVS mismatch errors at checkout, please make sure to enter your billing information exactly as it appears on your bank billing statement.

I’m sure it’s correct, what now?
If you're 100% sure the billing information is correct, your bank may be declining the transaction because it's being routed through one of our international merchant processors. You'll have to call your bank and let them know this is a legitimate transaction before trying again.

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