Help Center

Yes. Below are the four convenient ways you can pay for your order:

eCheck: We accept electronic check or ACH payments from all major issuing banks. Please enter your routing and account number at checkout with the option to securely save your banking information for future orders. We apply a cash discount when you pay by electronic check or ACH.

Credit/Debit and Prepaid Cards: S&S accepts American Express, Discover, Visa and MasterCard (please ask your sales representative for details). Credit/Debit Card Pricing is applied when you pay with a credit, debit or prepaid card. Credit/Debit Card Pricing does not reflect a cash discount. We'll keep your card information on file with your permission.

Net Terms: Open terms are granted to customers with excellent credit references. Financial statements may also be required. Open terms are net from date of invoice and are payable in full via check, electronic check or ACH when due. Cash Pricing will be displayed when open terms are selected as the payment method, but if you pay an open terms invoice with a credit, debit or prepaid card, Credit/Debit Card Pricing will be applied. A finance charge of 1.5% per month (18% per annum) will be charged on balances beyond established terms. We reserve the right to revoke credit terms.

If you have any questions regarding payment terms, contact our credit department at (787) 275-3600 or email at [email protected].

No, we don't have minimum piece requirements. Our pricing is consistent, and business customers receive case pricing regardless of order size. Pricing is based on the rates in effect at the time your order ships.

Yes! We offer business customers free ground shipping on orders over $200 shipped within the continental United States, and Ninja Transfers count toward the $200 minimum. Some exclusions apply. One thing to watch: if a qualifying order includes non-stock drop-ship items worth less than $100, a flat $7.50 freight fee applies to that portion, measured per shipment, per vendor, per distribution center.

If you place your order by the distribution center cutoff time shown on the product page, we'll ship it that same day. Thanks to our strategically placed warehouses, most of the country sits within 1-2 day delivery. Checkout shows estimated timing for your destination, and you can enter your zip code on our Shipping Coverage page to see your transit time.

Yes, at a discount. Business customers can request samples through our Product Samples page. Our owned brands, including Tultex, AllPro, CORE365, TEAM 365, Harriton, Devon & Jones, and North End, are 50% off, and all other brands are 25% off. Additional conditions apply. Samples are intended for evaluating products prior to resale or decoration, and aren't available for personal use. Sample orders that receive the sample discount are not eligible for returns.

You have three ways to stay on it. Contact our Customer Service team by chat, phone, or email to make an Inventory Reservation, and we'll notify you when it arrives so you can complete your order. Or click "Notify" on the product page and we'll email you when it's back at any of our S&S or drop-ship locations. You can also save your cart as a List and get notified once every item on that list is available.

If your rep has set you up with quoted pricing, you can apply it yourself. At the checkout screen, select Add a Quote and select the quote number provided in the upper right hand of the email you received form our quote department or your sales rep. If your cart meets the quote details, the pricing will carry through your online order.

Returns need our authorization in advance. For returns under $1,000 processed through our online portal, we waive the restocking fee and provide a label to send the goods to the nearest location that stocks them. Returns of $1,000 or more are subject to a 20% restocking fee, and return shipping is the customer's responsibility. We can't accept printed, washed, or decorated goods, so please inspect everything before it reaches the press. For more information, check out our Return Policy.

Customers are considered taxable until we have a properly completed resale or exemption certificate and any state sales tax license required by law. You can upload both directly from your web account under Manage Certificates. If you're shipping to a state other than the one you're registered in, you may still be charged tax there unless you're exempt in that state too.